What to send with a support ticket

  2. Support
  3. Troubleshooting
  4. What to send with a support ticket
Troubleshooting
Other groups

Open a ticket at Submit a ticket or e-mail [email protected], and include:

  • the M-Client version and your M-Files server version, from About in the user menu;
  • your macOS version;
  • your Mac's serial number, from the License window (Copy);
  • the steps that lead to the problem, and a screenshot;
  • for vault applications, ~/Library/Logs/M-Client/uix.log;
  • after a crash, the newest M-Client-*.ips file in ~/Library/Logs/DiagnosticReports/.

In Finder, choose Go ▸ Go to Folder… and paste the path to find these files.